Who we are
Bonealiveflex operates recreational light activity sessions from 42 Marine Parade, Southport QLD 4215, Australia. Contact: writetous@bonealiveflex.world, telephone +61 7 5556 6600.
Services and guarantees
When you purchase a pass or casual attendance, Australian Consumer Law (ACL) consumer guarantees may include that services are supplied with acceptable care and skill, are fit for any stated purpose, and are supplied within a reasonable time when no time is agreed. If a guarantee is not met, you may have rights to a remedy such as a resupply of the service or a partial refund, depending on whether the failure is major or minor within the meaning of the ACL.
How to raise an issue
Email us with your receipt reference and a short description of the concern. We aim to respond within ten business days. If we cannot resolve the matter, you may contact the Queensland Office of Fair Trading or, for broader guidance, the Australian Competition and Consumer Commission (ACCC).